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The Orders area is where you review and manage every sale — past and pending. While taking orders happens at the POS, this is where you go back to look something up or make a change.

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Find an order

Open Orders to see a list you can filter by date, status, and (for managers) cashier. By default cashiers see their own orders; managers and roles with store-wide access see all orders in the store.

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The order lifecycle

  • Pending — created, not yet fully paid.
  • Processing — in progress (e.g. being prepared or delivered).
  • Completed — fully paid and finished.
  • Cancelled — voided before completion.
  • Refunded — money returned after payment.

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Update an order

For a pending order you can add or remove items, change the order type, or apply a discount, then take payment.

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Cancel an order

1

Open the order

Find it in the Orders list and open it.
2

Cancel

Choose Cancel and confirm. Any reserved stock is released.
Cancelling or editing an order that has already been paid is restricted and typically needs a manager’s permission. These actions are recorded in the audit log.

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Refunds

To return money to a customer, issue a refund on the order’s payment. M-Pesa payments are reversed back to the customer where supported; cash refunds come out of the cash drawer. Refunds may require a manager’s permission.