Key concepts

Documentation Index

Fetch the complete documentation index at: https://docs.tillbiz.com/llms.txt

Use this file to discover all available pages before exploring further.

A few core ideas show up everywhere in TillBiz. Understanding them makes everything else easier.

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Business

Your business is your account. Everything — stores, staff, products, customers, and reports — lives inside it. You sign up once and manage the whole operation from there.

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Stores (branches)

A store (also called a branch) is a physical location where you sell. Every business has at least one store. Each store has its own:

• Stock levels — the same product can have different quantities per store.
• Staff — team members are assigned to a store.
• Payment settings — enable cash, card, or M-Pesa per store, with its own M-Pesa till.
• Shifts and cash drawer — money is tracked per store.

Learn more in Managing stores.

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Staff, roles & permissions

Everyone who uses TillBiz has a user account. What they can see and do is controlled by their role:

• Admin / Owner — full access to settings, billing, and all stores.
• Manager — runs day-to-day operations: catalog, inventory, reports, approvals.
• Cashier — works the till: opens shifts, takes orders, accepts payments.

Roles are made up of granular permissions you can fine-tune, and many permissions come in two scopes: your own records versus everything in the store. See Roles & permissions.

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Products & inventory

A product is something you sell. Inventory is how many of each product you have in a given store. TillBiz keeps stock accurate automatically:

• Selling a product reduces its stock.
• Receiving a purchase increases it.

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Shifts

A shift is a cashier’s working session at the till. A cashier opens a shift with a starting cash amount, sells during the shift, and closes it by counting the drawer. TillBiz compares the expected cash against the counted cash so you can spot discrepancies. See Opening a shift.

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Orders & payments

An order is a sale — the items a customer is buying. A payment settles an order. TillBiz supports cash, card, M-Pesa (via STK push), and split payments across more than one method. An order is marked complete once it’s fully paid.

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Real-time updates

TillBiz keeps every device in a store in sync in real time. When a sale is rung up on one till, stock counts, the dashboard, and reports update instantly for everyone.