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The POS (point of sale) is where you ring up sales. Add the items a customer is buying, then take payment.
You need an open shift before you can create an order.

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Ring up a sale

1

Open the POS

Select POS from the sidebar.
2

Add items

Tap products to add them, or scan a barcode. Adjust quantities as needed. Stock is reserved as you build the order.
3

Choose the order type

Pick the type that fits — for example Dine-in, Takeaway, Delivery, or Pickup.
4

Apply a discount or delivery fee (optional)

Add a discount to the order, or a delivery fee where it applies. Discounts may require a manager’s permission depending on your role.
5

Attach a customer (optional)

Link a customer to the order to keep a purchase history or send them a receipt.
6

Take payment

Continue to payment to complete the sale.

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Order status

Every order moves through a lifecycle:
  • Pending — being built or awaiting payment.
  • Processing — in progress (e.g. being prepared).
  • Completed — fully paid and done.
  • Cancelled / Refunded — voided or returned.

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Holding, editing & merging orders

  • You can leave an order pending and come back to it — useful when a customer steps away.
  • Add or remove items from a pending order before it’s paid.
  • Merge two orders into one (for example, combining tables).
Editing or cancelling an order that’s already paid is restricted and may require a manager’s permission. See Orders for refunds and cancellations.

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What you see

By default cashiers see their own orders. Managers and roles with store-wide access can see every order in the store. This is controlled by your permissions.