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Documentation Index

Fetch the complete documentation index at: https://docs.tillbiz.com/llms.txt

Use this file to discover all available pages before exploring further.

If you run into a problem or have a question, you can raise a support ticket right inside TillBiz. The TillBiz support team replies in the same thread, so everything stays in one place.

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Raise a ticket

1

Open Support

Select Support from the sidebar, then click New ticket.
2

Describe your issue

Enter a clear subject (a brief summary) and a description with the details — what you were doing, what you expected, and what happened.
3

Set a priority (optional)

Choose how urgent it is: Low, Medium, High, or Urgent.
4

Submit

Your ticket is created and sent to the support team.

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Track and reply

Your tickets are listed with their current status, and you can filter by it:
StatusWhat it means
OpenSubmitted, awaiting a first response
In progressSupport is working on it
Awaiting customerSupport needs more information from you
ResolvedA fix or answer has been provided
ClosedThe ticket is complete
Open any ticket to read the conversation and add a message to reply or share more detail. You’ll see support’s responses in the same thread.
The more specific your description, the faster you’ll get a useful answer. Include the store and screen you were on, any error message, and the steps to reproduce the problem. For anything affecting sales right now, set the priority to Urgent.
Response times can depend on your plan — some tiers include priority support. See Subscription & licensing.