> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tillbiz.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing orders

> Review, update, refund, and cancel orders after they've been rung up.

The **Orders** area is where you review and manage every sale — past and pending.
While [taking orders](/guides/point-of-sale/taking-orders) happens at the POS,
this is where you go back to look something up or make a change.

## Find an order

Open **Orders** to see a list you can filter by date, status, and (for managers)
cashier. By default cashiers see **their own** orders; managers and roles with
store-wide access see all orders in the store.

## The order lifecycle

```text theme={null}
Pending → Processing → Completed
                ↘ Cancelled / Refunded
```

* **Pending** — created, not yet fully paid.
* **Processing** — in progress (e.g. being prepared or delivered).
* **Completed** — fully paid and finished.
* **Cancelled** — voided before completion.
* **Refunded** — money returned after payment.

## Update an order

For a **pending** order you can add or remove items, change the order type, or
apply a discount, then take [payment](/guides/point-of-sale/processing-payments).

## Cancel an order

<Steps>
  <Step title="Open the order">
    Find it in the Orders list and open it.
  </Step>

  <Step title="Cancel">
    Choose **Cancel** and confirm. Any reserved stock is released.
  </Step>
</Steps>

<Warning>
  Cancelling or editing an order that has **already been paid** is restricted and
  typically needs a manager's permission. These actions are recorded in the
  [audit log](/guides/settings/audit-logs).
</Warning>

## Refunds

To return money to a customer, issue a **refund** on the order's payment.
M-Pesa payments are reversed back to the customer where supported; cash refunds
come out of the [cash drawer](/guides/point-of-sale/cash-drawer). Refunds may
require a manager's permission.