> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tillbiz.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Taking orders

> Ring up a sale at the POS — add items, apply discounts, and send the order to payment.

The **POS** (point of sale) is where you ring up sales. Add the items a customer
is buying, then take payment.

<Note>
  You need an [open shift](/guides/point-of-sale/opening-a-shift) before you can
  create an order.
</Note>

## Ring up a sale

<Steps>
  <Step title="Open the POS">
    Select **POS** from the sidebar.
  </Step>

  <Step title="Add items">
    Tap products to add them, or **scan a barcode**. Adjust quantities as needed.
    Stock is reserved as you build the order.
  </Step>

  <Step title="Choose the order type">
    Pick the type that fits — for example **Dine-in**, **Takeaway**,
    **Delivery**, or **Pickup**.
  </Step>

  <Step title="Apply a discount or delivery fee (optional)">
    Add a discount to the order, or a delivery fee where it applies. Discounts
    may require a manager's permission depending on your role.
  </Step>

  <Step title="Attach a customer (optional)">
    Link a [customer](/guides/sales-customers/customers) to the order to keep a
    purchase history or send them a receipt.
  </Step>

  <Step title="Take payment">
    Continue to [payment](/guides/point-of-sale/processing-payments) to complete
    the sale.
  </Step>
</Steps>

## Order status

Every order moves through a lifecycle:

* **Pending** — being built or awaiting payment.
* **Processing** — in progress (e.g. being prepared).
* **Completed** — fully paid and done.
* **Cancelled / Refunded** — voided or returned.

## Holding, editing & merging orders

* You can leave an order **pending** and come back to it — useful when a customer
  steps away.
* Add or remove items from a pending order before it's paid.
* **Merge** two orders into one (for example, combining tables).

<Warning>
  Editing or cancelling an order that's already **paid** is restricted and may
  require a manager's permission. See
  [Orders](/guides/sales-customers/orders) for refunds and cancellations.
</Warning>

## What you see

By default cashiers see **their own** orders. Managers and roles with store-wide
access can see every order in the store. This is controlled by your
[permissions](/guides/settings/roles-and-permissions).